Management: an approach to customer expectations. / Warren R. Plunkett, Gemmy S. Allen, Raymond F. Attner.
Material type: TextPublisher: Mason, OH: South-Western, Cengage Learning, 2013Edition: 10th edDescription: xxiii, (various paging): illustrations ; 26 cmContent type: text Media type: unmediated Carrier type: volumeISBN: 9780538480550 (hbk.); 0538480556 (hbk.)Subject(s): ManagementLOC classification: HD31.P55(10e)Item type | Current location | Home library | Call number | Copy number | Status | Date due | Barcode |
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Books | WISCONSIN INTERNATIONAL UNIVERSITY COLLEGE, GHANA KUMASI LIBRARY General Stacks | WISCONSIN INTERNATIONAL UNIVERSITY COLLEGE, GHANA KUMASI LIBRARY | HD31.P55(10e) (Browse shelf) | 1 | Available | K/495/495/19 | |
Books | WISCONSIN INTERNATIONAL UNIVERSITY COLLEGE, GHANA KUMASI LIBRARY General Stacks | WISCONSIN INTERNATIONAL UNIVERSITY COLLEGE, GHANA KUMASI LIBRARY | HD31.P551(10e) (Browse shelf) | 2 | Available | K/1493/1493/19 | |
Books | WISCONSIN INTERNATIONAL UNIVERSITY COLLEGE, GHANA KUMASI LIBRARY General Stacks | WISCONSIN INTERNATIONAL UNIVERSITY COLLEGE, GHANA KUMASI LIBRARY | HD31.P552(10e) (Browse shelf) | 3 | Available | K/1645/1645/19 |
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HF5549.I882(12e) Human resource management. / | HF5549.I883(12e) Human resource management. / | HF5549.I884(12e) Human resource management. / | HD31.P552(10e) Management: an approach to customer expectations. / | HD31.S64(2e) Fundamentals of management. / | HD31.S641(2e) Fundamentals of management. / | HB171.5.T74(6e) Economics for today. / |
Includes bibliographical references (pages 661-677) and index.
Contents: 1. Fundamentals of management: a broad view of management.2. The Evolution of management thinking.3. Organizational culture and interactive forces -- 2. Planning for growth: Strategic planning -- Achieving top quality -- Decision making in management --3. Creating effective organizations: Principles of organization -- Designing an adaptive organizational culture -- Corporate social Responsibility and ethics -- 4. Staffing for high performance: Building a workforce -- Personal and organizational communication -- 5. Influencing behavior and actions: Motivating employees -- Organizational leadership -- Managing teams and work groups -- 6. Controlling operations: Systems for managing information -- The Purpose and application of control --
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