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Management: an approach to customer expectations. / Warren R. Plunkett, Gemmy S. Allen, Raymond F. Attner.

By: Plunkett, W. RichardContributor(s): Allen, Gemmy S | Attner, Raymond FMaterial type: TextTextPublisher: Mason, OH: South-Western, Cengage Learning, 2013Edition: 10th edDescription: xxiii, (various paging): illustrations ; 26 cmContent type: text Media type: unmediated Carrier type: volumeISBN: 9780538480550 (hbk.); 0538480556 (hbk.)Subject(s): ManagementLOC classification: HD31.P55(10e)
Contents:
Contents: 1. Fundamentals of management: a broad view of management.2. The Evolution of management thinking.3. Organizational culture and interactive forces -- 2. Planning for growth: Strategic planning -- Achieving top quality -- Decision making in management --3. Creating effective organizations: Principles of organization -- Designing an adaptive organizational culture -- Corporate social Responsibility and ethics -- 4. Staffing for high performance: Building a workforce -- Personal and organizational communication -- 5. Influencing behavior and actions: Motivating employees -- Organizational leadership -- Managing teams and work groups -- 6. Controlling operations: Systems for managing information -- The Purpose and application of control --
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Books Books WISCONSIN INTERNATIONAL UNIVERSITY COLLEGE, GHANA KUMASI LIBRARY
General Stacks 		WISCONSIN INTERNATIONAL UNIVERSITY COLLEGE, GHANA KUMASI LIBRARY
HD31.P55(10e) (Browse shelf) 1 Available K/495/495/19
Books Books WISCONSIN INTERNATIONAL UNIVERSITY COLLEGE, GHANA KUMASI LIBRARY
General Stacks 		WISCONSIN INTERNATIONAL UNIVERSITY COLLEGE, GHANA KUMASI LIBRARY
HD31.P551(10e) (Browse shelf) 2 Available K/1493/1493/19
Books Books WISCONSIN INTERNATIONAL UNIVERSITY COLLEGE, GHANA KUMASI LIBRARY
General Stacks 		WISCONSIN INTERNATIONAL UNIVERSITY COLLEGE, GHANA KUMASI LIBRARY
HD31.P552(10e) (Browse shelf) 3 Available K/1645/1645/19

Includes bibliographical references (pages 661-677) and index.

Contents: 1. Fundamentals of management: a broad view of management.2. The Evolution of management thinking.3. Organizational culture and interactive forces -- 2. Planning for growth: Strategic planning -- Achieving top quality -- Decision making in management --3. Creating effective organizations: Principles of organization -- Designing an adaptive organizational culture -- Corporate social Responsibility and ethics -- 4. Staffing for high performance: Building a workforce -- Personal and organizational communication -- 5. Influencing behavior and actions: Motivating employees -- Organizational leadership -- Managing teams and work groups -- 6. Controlling operations: Systems for managing information -- The Purpose and application of control --

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