Measuring customer satisfaction. / Richard F. Gerson.
Material type: TextSeries: Fifty-Minute series: Publisher: Menlo Park, Calif. : Kogan Page, c1993Description: ix, 144 p. : ill. ; 26 cmSubject(s): Consumer satisfaction | Customer services -- EvaluationGenre/Form: Electronic books.DDC classification: 658.8/12 LOC classification: HF5415.5.G46 Online resources: Click here for full text.
Contents:
Contents: Introduction -- Customer satisfaction -- Measuring quality and customer satisfaction -- Researching customer satisfaction -- Managing customer satisfaction -- Customer service/satisfaction surveys -- Appendices.
Item type | Current location | Home library | Call number | Copy number | Status | Date due | Barcode |
---|---|---|---|---|---|---|---|
Books | WISCONSIN INTERNATIONAL UNIVERSITY COLLEGE, GHANA - MAIN LIBRARY Reference | WISCONSIN INTERNATIONAL UNIVERSITY COLLEGE, GHANA - MAIN LIBRARY | HF5415.5.G46 (Browse shelf) | 1 | Available | 6331/12 | |
Books | WISCONSIN INTERNATIONAL UNIVERSITY COLLEGE, GHANA - MAIN LIBRARY Reference | WISCONSIN INTERNATIONAL UNIVERSITY COLLEGE, GHANA - MAIN LIBRARY | HF5415.5.G461 (Browse shelf) | 2 | Available | 6332/12 | |
Books | WISCONSIN INTERNATIONAL UNIVERSITY COLLEGE, GHANA - MAIN LIBRARY Reference | WISCONSIN INTERNATIONAL UNIVERSITY COLLEGE, GHANA - MAIN LIBRARY | HF5415.5.G462 (Browse shelf) | 3 | Available | 6333/12 |
Contents: Introduction -- Customer satisfaction -- Measuring quality and customer satisfaction -- Researching customer satisfaction -- Managing customer satisfaction -- Customer service/satisfaction surveys -- Appendices.
Electronic reproduction. Palo Alto, Calif. : ebrary, 2004. Available via World Wide Web. Access may be limited to ebrary affiliated libraries.
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