Communicating in a diverse workplace: a practical guide to successful workplace communication techniques. / Lilian A. Kuga
Material type: TextPublisher: San Francisco: Jossey- Bass Pfeiffer, 1996Description: vii, 91p.: ill.; 24cmISBN: 078795103Subject(s): Diversity in the workplace | Communication in organizations | Personnel managementLOC classification: HF5549.5.M5K842Item type | Current location | Home library | Call number | Copy number | Status | Date due | Barcode |
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Books | WISCONSIN INTERNATIONAL UNIVERSITY COLLEGE, GHANA - MAIN LIBRARY | WISCONSIN INTERNATIONAL UNIVERSITY COLLEGE, GHANA - MAIN LIBRARY | HF5549.5.M5K84 (Browse shelf) | 1 | Available | 2549/12 | |
Books | WISCONSIN INTERNATIONAL UNIVERSITY COLLEGE, GHANA - MAIN LIBRARY General Stacks | WISCONSIN INTERNATIONAL UNIVERSITY COLLEGE, GHANA - MAIN LIBRARY | HF5549.5.M5K841 (Browse shelf) | 2 | Available | 2550/12 | |
Books | WISCONSIN INTERNATIONAL UNIVERSITY COLLEGE, GHANA - MAIN LIBRARY | WISCONSIN INTERNATIONAL UNIVERSITY COLLEGE, GHANA - MAIN LIBRARY | HF5549.5.M5K842 (Browse shelf) | 3 | Available | 2551/12 |
Includes appendix.
Contents: Introduction: Why read this guidebook -- Who should read this guidebook -- The Importance of communication in diverse work groups : Business communication -- Interpersonal communication -- Communication in diverse work groups -- Challenges and opportunities: Potential communication challenges -- Communicating for success: a four - step process -- Adding new work-group members : When you're the new leader -- When you're the new group member -- When someone else is the new group member -- Getting organized in a diverse work group : Assigning responsibilities and tasks -- Influencing and motivating -- Negotiating -- Decision making -- Coping with ongoing dynamics in a diverse work group : Participation in groups -- Stereotyping -- Managing conflicts -- Giving and receiving feedback in diverse work groups: Two different views of feedback -- Levels of directness -- Differences of formality -- Summary -- Appendix: Reproducible forms and worksheets.
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