Putting total quality management to work / Marshall Sashkin and Kenneth J. Kiser
Material type:
TextPublisher: San Francisco: Berrett-Koehler, c1993Description: xiv, 201 p.: ill. 24cmISBN: 1881052249Subject(s): ManagementLOC classification: HD62.15.S27
Contents:
Contents: What makes total quality management work? -- The Roots of TQM -- What is TQM? -- TQM tools and techniques -- Quality for the customer -- The Cultural basis of TQM -- Creating and supporting a TQM culture -- First steps toward TQM -- The Seven old tools -- The Baldridge award -- Key resources for TQM.
| Item type | Current location | Home library | Call number | Status | Date due | Barcode |
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Books
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WISCONSIN INTERNATIONAL UNIVERSITY COLLEGE, GHANA - MAIN LIBRARY General Stacks | WISCONSIN INTERNATIONAL UNIVERSITY COLLEGE, GHANA - MAIN LIBRARY | HD62.15.S27 (Browse shelf) | Available | 1615/12 |
Includes index.
Contents: What makes total quality management work? -- The Roots of TQM -- What is TQM? -- TQM tools and techniques -- Quality for the customer -- The Cultural basis of TQM -- Creating and supporting a TQM culture -- First steps toward TQM -- The Seven old tools -- The Baldridge award -- Key resources for TQM.
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