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Total quality management / Dale H. Besterfield...et al.

By: Besterfield, Dale HContributor(s): Michna-Besterfield, Carol | Besterfield, Glen H | Sacre-Besterfield, MaryMaterial type: TextTextPublisher: India: Pearson Education, c1999Edition: 2nd edDescription: x, 533 p.: ill; 24cmISBN: 8178082705Subject(s): ManagementLOC classification: HD62.15.B35
Contents:
Contents: Principles and practices -- Introduction -- Leadership -- Customer satisfaction -- Employee involvement -- Continuous process improvement -- Supplier partnership -- Performance -- Tools and techniques -- Statistical process control (SPC) -- Quality systems -- Benchmarking -- Quality function deployment (QFD) -- Quality by design -- Experimental design -- Taguchi's quality engineering -- Products quality -- Failure mode and effect analysis (FMEA) -- Total productive maintenance -- ISO 14000 -- Management tools -- Appendix.
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HD62.15.B35 (Browse shelf) Available 1620/12

Includes bibliographical references and index.

Contents: Principles and practices -- Introduction -- Leadership -- Customer satisfaction -- Employee involvement -- Continuous process improvement -- Supplier partnership -- Performance -- Tools and techniques -- Statistical process control (SPC) -- Quality systems -- Benchmarking -- Quality function deployment (QFD) -- Quality by design -- Experimental design -- Taguchi's quality engineering -- Products quality -- Failure mode and effect analysis (FMEA) -- Total productive maintenance -- ISO 14000 -- Management tools -- Appendix.

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