The management of sales and cutomer relations. / Bob Hartley
Material type: TextPublisher: Australia: Thomson, 2002Description: viii,851p.: 20cmISBN: 1861523866LOC classification: HF5438.4.M36
Contents:
Contents: The changing nature of sales and customer relation -- Selling and negotiation -- Database marketing -- Customer service and relationship marketing -- Managing agents and distributors -- Telemarketing and trade fairs.
Item type | Current location | Home library | Call number | Copy number | Status | Date due | Barcode |
---|---|---|---|---|---|---|---|
Books | WISCONSIN INTERNATIONAL UNIVERSITY COLLEGE, GHANA - MAIN LIBRARY Reference | WISCONSIN INTERNATIONAL UNIVERSITY COLLEGE, GHANA - MAIN LIBRARY | HF5438.4.M36 (Browse shelf) | 1 | Available | 7288/313/13 | |
Books | WISCONSIN INTERNATIONAL UNIVERSITY COLLEGE, GHANA - MAIN LIBRARY Reference | WISCONSIN INTERNATIONAL UNIVERSITY COLLEGE, GHANA - MAIN LIBRARY | HF5438.4.M361 (Browse shelf) | 2 | Available | 7370/395/13 |
Includes index.
Contents: The changing nature of sales and customer relation -- Selling and negotiation -- Database marketing -- Customer service and relationship marketing -- Managing agents and distributors -- Telemarketing and trade fairs.
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