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Measuring customer satisfaction. / Richard F. Gerson.

By: Gerson, Richard FContributor(s): ebrary, IncMaterial type: Text

TextSeries: Fifty-Minute series: Publisher: Menlo Park, Calif. : Kogan Page, c1993Description: ix, 144 p. : ill. ; 26 cmSubject(s): Consumer satisfaction | Customer services -- EvaluationGenre/Form: Electronic books.DDC classification: 658.8/12 LOC classification: HF5415.5.G46 Online resources: Click here for full text.

Contents:

Contents: Introduction -- Customer satisfaction -- Measuring quality and customer satisfaction -- Researching customer satisfaction -- Managing customer satisfaction -- Customer service/satisfaction surveys -- Appendices.

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Item type	Current location	Home library	Call number	Copy number	Status	Barcode
Books	WISCONSIN INTERNATIONAL UNIVERSITY COLLEGE, GHANA - MAIN LIBRARY Reference	WISCONSIN INTERNATIONAL UNIVERSITY COLLEGE, GHANA - MAIN LIBRARY	HF5415.5.G46 (Browse shelf)	1	Available	6331/12
Books	WISCONSIN INTERNATIONAL UNIVERSITY COLLEGE, GHANA - MAIN LIBRARY Reference	WISCONSIN INTERNATIONAL UNIVERSITY COLLEGE, GHANA - MAIN LIBRARY	HF5415.5.G461 (Browse shelf)	2	Available	6332/12
Books	WISCONSIN INTERNATIONAL UNIVERSITY COLLEGE, GHANA - MAIN LIBRARY Reference	WISCONSIN INTERNATIONAL UNIVERSITY COLLEGE, GHANA - MAIN LIBRARY	HF5415.5.G462 (Browse shelf)	3	Available	6333/12

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Previous	HF5415.5.D47 Managing to keep the customer :how to achieve and maintain superior customer service throughout the organization. /	HF5415.5.G46 Measuring customer satisfaction. /	HF5415.5.G461 Measuring customer satisfaction. /	HF5415.5.G462 Measuring customer satisfaction. /	HF5415.5.L831 Customer service: building successful skills for the twenty-first century. /	HF5415.5.M13 Customer service excellence. /	HF5415.5.N17 Deliver outstanding customer service: gain and retain customers and stay ahead of the competition. /	Next

Electronic reproduction. Palo Alto, Calif. : ebrary, 2004. Available via World Wide Web. Access may be limited to ebrary affiliated libraries.

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Wisconsin International University College Main Library

Measuring customer satisfaction. / Richard F. Gerson.

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