Six Sigma for transactions and service. / Parveen S. Goel ... [et al.].
Material type:
TextPublisher: New York : McGraw-Hill, c2005Description: xviii, 555 p. : ill. ; 24 cmISBN: 0071443304 Subject(s): Process control | Six sigma (Quality control standard)LOC classification: TS156.8.T73 | Online resources: Publisher description | Contributor biographical information | Table of contents | Item type | Current location | Home library | Call number | Copy number | Status | Date due | Barcode |
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WISCONSIN INTERNATIONAL UNIVERSITY COLLEGE, GHANA - MAIN LIBRARY General Stacks | WISCONSIN INTERNATIONAL UNIVERSITY COLLEGE, GHANA - MAIN LIBRARY | TS156.8.T73 (Browse shelf) | 1 | Available | 5822/12 | |
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WISCONSIN INTERNATIONAL UNIVERSITY COLLEGE, GHANA - MAIN LIBRARY General Stacks | WISCONSIN INTERNATIONAL UNIVERSITY COLLEGE, GHANA - MAIN LIBRARY | TS156.8.T731 (Browse shelf) | 2 | Available | 5823/12 | |
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WISCONSIN INTERNATIONAL UNIVERSITY COLLEGE, GHANA - MAIN LIBRARY General Stacks | WISCONSIN INTERNATIONAL UNIVERSITY COLLEGE, GHANA - MAIN LIBRARY | TS156.8.T732 (Browse shelf) | 3 | Available | 5824/12 | |
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WISCONSIN INTERNATIONAL UNIVERSITY COLLEGE, GHANA - MAIN LIBRARY General Stacks | WISCONSIN INTERNATIONAL UNIVERSITY COLLEGE, GHANA - MAIN LIBRARY | TS156.8.T733 (Browse shelf) | 4 | Available | 5825/12 | |
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WISCONSIN INTERNATIONAL UNIVERSITY COLLEGE, GHANA - MAIN LIBRARY General Stacks | WISCONSIN INTERNATIONAL UNIVERSITY COLLEGE, GHANA - MAIN LIBRARY | TS156.8.T734 (Browse shelf) | 5 | Available | 5826/12 | |
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WISCONSIN INTERNATIONAL UNIVERSITY COLLEGE, GHANA - MAIN LIBRARY General Stacks | WISCONSIN INTERNATIONAL UNIVERSITY COLLEGE, GHANA - MAIN LIBRARY | TS156.8.T735 (Browse shelf) | 6 | Available | 5827/12 | |
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WISCONSIN INTERNATIONAL UNIVERSITY COLLEGE, GHANA - MAIN LIBRARY General Stacks | WISCONSIN INTERNATIONAL UNIVERSITY COLLEGE, GHANA - MAIN LIBRARY | TS156.8.T736 (Browse shelf) | 7 | Available | 5828/12 | |
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WISCONSIN INTERNATIONAL UNIVERSITY COLLEGE, GHANA - MAIN LIBRARY General Stacks | WISCONSIN INTERNATIONAL UNIVERSITY COLLEGE, GHANA - MAIN LIBRARY | TS156.8.T737 (Browse shelf) | 8 | Available | 5829/12 |
Browsing WISCONSIN INTERNATIONAL UNIVERSITY COLLEGE, GHANA - MAIN LIBRARY shelves, Shelving location: General Stacks Close shelf browser
| TS156.8.E11 An introduction to six sigma and process improvement. / | TS156.8.E12 An introduction to six sigma and process improvement. / | TS156.8.T73 Six Sigma for transactions and service. / | TS156.8.T731 Six Sigma for transactions and service. / | TS156.8.T732 Six Sigma for transactions and service. / | TS156.8.T733 Six Sigma for transactions and service. / | TS156.8.T734 Six Sigma for transactions and service. / |
Series statement from jacket.
Includes bibliographical references and index.
Contents: Quality benchmarks: Roles of services and transactions in global and U.S. economy -- Quality in services and transactions -- Service performance indicators -- The Service crisis -- Transactional six sigma: Introduction -- Define and develop -- Measure and trends -- Analyze and innovate -- Embed -- Designing for service: Axioms of service design -- Customer driven transactional processes -- Designing transactional services for sixma -- Design and optimize service to ensure a robust service package -- Implementing six sigma in service organizations -- Six sigma in services -- Six sigma in outsourcing -- Managing the human capital.
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