| 000 -LEADER |
|---|
| fixed length control field |
01873cam a22002894a 4500 |
| 001 - CONTROL NUMBER |
|---|
| control field |
13711606 |
| 005 - DATE AND TIME OF LATEST TRANSACTION |
|---|
| control field |
20210414114053.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
040907s2005 nyua b 001 0 eng |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
0071443304 |
| 040 ## - CATALOGING SOURCE |
|---|
| Original cataloging agency |
DLC |
| Transcribing agency |
DLC |
| Modifying agency |
DLC |
| 050 00 - LIBRARY OF CONGRESS CALL NUMBER |
|---|
| Classification number |
TS156.8.T73 |
| Item number |
|
| 100 ## - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
Goel, Parveen S., |
| 245 00 - TITLE STATEMENT |
|---|
| Title |
Six Sigma for transactions and service. / |
| Statement of responsibility, etc. |
Parveen S. Goel ... [et al.]. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. |
|---|
| Place of publication, distribution, etc. |
New York : |
| Name of publisher, distributor, etc. |
McGraw-Hill, |
| Date of publication, distribution, etc. |
c2005. |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
xviii, 555 p. : |
| Other physical details |
ill. ; |
| Dimensions |
24 cm. |
| 500 ## - GENERAL NOTE |
|---|
| General note |
Series statement from jacket. |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE |
|---|
| Bibliography, etc. note |
Includes bibliographical references and index. |
| 505 ## - FORMATTED CONTENTS NOTE |
|---|
| Formatted contents note |
Contents: Quality benchmarks: Roles of services and transactions in global and U.S. economy -- Quality in services and transactions -- Service performance indicators -- The Service crisis -- Transactional six sigma: Introduction -- Define and develop -- Measure and trends -- Analyze and innovate -- Embed -- Designing for service: Axioms of service design -- Customer driven transactional processes -- Designing transactional services for sixma -- Design and optimize service to ensure a robust service package -- Implementing six sigma in service organizations -- Six sigma in services -- Six sigma in outsourcing -- Managing the human capital. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Process control. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Six sigma (Quality control standard) |
| 830 #0 - SERIES ADDED ENTRY--UNIFORM TITLE |
|---|
| Uniform title |
Six sigma operational methods series. |
| 856 42 - ELECTRONIC LOCATION AND ACCESS |
|---|
| Materials specified |
Publisher description |
| Uniform Resource Identifier |
<a href="http://www.loc.gov/catdir/description/mh051/2004058796.html">http://www.loc.gov/catdir/description/mh051/2004058796.html</a> |
| 856 42 - ELECTRONIC LOCATION AND ACCESS |
|---|
| Materials specified |
Contributor biographical information |
| Uniform Resource Identifier |
<a href="http://www.loc.gov/catdir/bios/mh051/2004058796.html">http://www.loc.gov/catdir/bios/mh051/2004058796.html</a> |
| 856 41 - ELECTRONIC LOCATION AND ACCESS |
|---|
| Materials specified |
Table of contents |
| Uniform Resource Identifier |
<a href="http://www.loc.gov/catdir/toc/mh051/2004058796.html">http://www.loc.gov/catdir/toc/mh051/2004058796.html</a> |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
|---|
| Source of classification or shelving scheme |
|
| Koha item type |
Books |
