Evans, James R.
Quality & performance excellence: management, organization, and strategy. / James R. Evans. - 5th ed. - Spain: South-Western Cengage Learning, 2008. - x, 502p.: ill.; 23cm.
Includes Index and Bibliography.
Contents: Foundations of quality and performance excellence: Introduction to quality and performance excellence -- Frameworks for organizational quality -- Performance excellence, competitive advantage, and strategic management -- Performance excellence and organization theory: Quality in customer-supplier relationships -- Designing organizations for performance excellence -- Designing, controlling, and improving organizational processes -- Tools and technique for performance excellence -- Performance excellence and organizational behavior: Quality teamwork -- Engagement, empowerment, and motivation -- Leadership and implementation: Leadership for performance excellence -- Performance excellence and organizational change.
100324381328
HD62.15.D4
Quality & performance excellence: management, organization, and strategy. / James R. Evans. - 5th ed. - Spain: South-Western Cengage Learning, 2008. - x, 502p.: ill.; 23cm.
Includes Index and Bibliography.
Contents: Foundations of quality and performance excellence: Introduction to quality and performance excellence -- Frameworks for organizational quality -- Performance excellence, competitive advantage, and strategic management -- Performance excellence and organization theory: Quality in customer-supplier relationships -- Designing organizations for performance excellence -- Designing, controlling, and improving organizational processes -- Tools and technique for performance excellence -- Performance excellence and organizational behavior: Quality teamwork -- Engagement, empowerment, and motivation -- Leadership and implementation: Leadership for performance excellence -- Performance excellence and organizational change.
100324381328
HD62.15.D4