000 | 01051cam a2200253 a 4500 | ||
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001 | 3467089 | ||
005 | 20210414113944.0 | ||
008 | 930104s1994 ilua b 000 0 eng | ||
010 | _a | ||
020 | _a1556239696 | ||
040 |
_aDLC _cDLC _dDLC |
||
050 | 0 | 0 | _aHF5415.5.M13 |
100 | 1 | _aMacNeill, Debra J. | |
245 | 1 | 0 |
_aCustomer service excellence. / _cDebra J. MacNeill. |
260 |
_aBurr Ridge, Ill. : _bBusiness One Irwin/Mirror Press, _cc1994. |
||
300 |
_axiii, 95 p. : _bill. ; _c26 cm. |
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440 | 4 | _aThe Business skills express series | |
504 | _aIncludes bibliographical references. | ||
505 | _aContents: Self-assesment -- Understanding your customers -- Uncovering customer needs -- Communication is the key -- A Five-star approach to problem resolution -- Lasting impressions -- A Plan for action -- Post-test. | ||
650 | 0 | _aCustomer services. | |
906 |
_a7 _bcbc _corignew _d1 _eocip _f19 _gy-gencatlg |
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942 |
_2lcc _cBK |
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999 |
_c965 _d8465 |