000 | 01805cam a2200349 i 4500 | ||
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001 | 20059490 | ||
003 | OSt | ||
005 | 20220202123502.0 | ||
008 | 171012s2019 nyua b 001 0 eng | ||
020 | _a9781260092424 | ||
020 | _a1260092429 | ||
040 |
_aDLC _beng _cLC _erda _dDLC |
||
042 | _apcc | ||
050 | 0 | 0 | _aHD9980.5.F549(9e) |
082 | 0 | 0 |
_a658 _223 |
100 | _eBordoloi, Sanjeev | ||
245 | 1 | 0 |
_aService management: operations, strategy, information technology. / _c Sanjeev Bordoloi, James A. Fitzsimmons, and Mona J. Fitzsimmons. |
250 | _a9th ed. | ||
264 | 1 |
_aNew York, NY: _bMcGraw-Hill, _c2019. |
|
300 |
_axx, 520 p. : _bill. ; |
||
336 |
_atext _btxt _2rdacontent |
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337 |
_aunmediated _bn _2rdamedia |
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338 |
_avolume _bnc _2rdacarrier |
||
504 | _aIncludes indexes. | ||
505 | 0 | _aContent: Understanding services: The service economy -- Service strategy -- Designing the service enterprise: New service development -- The service encounter -- Supporting facility and process flows -- Service quality -- Process improvement -- Supplement: data envelopment analysis (DEA) -- Service facility location -- Managing service operations: Service supply relationships -- Globalization of services -- Managing capacity and demand -- Managing waiting lines -- Capacity planning and queuing models -- Supplement : computer simulation -- Quantitative models for service management: Forecasting demand for services -- Managing service inventory -- Managing service projects -- | |
650 | 0 |
_aService industries _xManagement. |
|
700 | 1 | _eFitzsimmons, James A. | |
700 | 1 | _eFitzsimmons, Mona J. | |
906 |
_a7 _bcbc _corignew _d1 _eecip _f20 _gy-gencatlg |
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942 |
_2lcc _cBK |
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999 |
_c8599 _d16099 |