000			01252nam a22001697a 4500
008			150128b xxu||||| |||| 00| 0 eng d
020			_a100324381328
050			_aHD62.15.D4
100			_aEvans, James R.
245			_aQuality & performance excellence: management, organization, and strategy. / _cJames R. Evans.
250			_a5th ed.
260			_aSpain: _bSouth-Western Cengage Learning, _c2008.
300			_ax, 502p.: _bill.; _c23cm.
500			_aIncludes Index and Bibliography.
505			_aContents: Foundations of quality and performance excellence: Introduction to quality and performance excellence -- Frameworks for organizational quality -- Performance excellence, competitive advantage, and strategic management -- Performance excellence and organization theory: Quality in customer-supplier relationships -- Designing organizations for performance excellence -- Designing, controlling, and improving organizational processes -- Tools and technique for performance excellence -- Performance excellence and organizational behavior: Quality teamwork -- Engagement, empowerment, and motivation -- Leadership and implementation: Leadership for performance excellence -- Performance excellence and organizational change.
942			_2lcc _cBK
999			_c5319 _d12819