000			01250nam a22001817a 4500
008			140411b xxu||||| |||| 00| 0 eng d
020			_a9780324381320
050			_aHD62.15.D4
100			_aEvans, James R.
245			_aQuality and performance excellence:management and strategy. / _cJames R.Evans
250			_a5th ed.
260			_aUSA: _bThomson,South -Western, _c2008.
300			_aX,502 p.: _bills and diagrams _c23cm.
500			_aIncludes index and bibiliography
505			_aContents: Foundations of quality and performance excellence: Introduction to quality and performance excellence: Framework for organizational quality: Performance excellence,competitive advantage, and strategic management -- Performance excellence and organization theory: Quality in customer-supplier relationships -- Designing organizations for performance excellence: Designing,controlling, and improving organizational processes -- Tools and techniques for performance excellence -- Performance excellence and Organizational behavior: Quality teamwork -- Engagements, empowerment, and motivation -- Leadership and performance excellence: Performance excellence and organizational change.
650			_aQuality and Performance Excellence
942			_2lcc _cBK
999			_c2848 _d10348