000 | 01416cam a2200361 a 4500 | ||
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001 | 5386881 | ||
005 | 20210414114142.0 | ||
006 | m u | ||
007 | cr cn||||||||| | ||
008 | 920817s1993 caua s 000 0 eng | ||
010 | _z 92054368 //r95 | ||
020 | _z1560521783 | ||
035 | _a(CaPaEBR)ebr10058026 | ||
035 | _a(NNC)5386881 | ||
040 |
_aCaPaEBR _cCaPaEBR |
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050 | 1 | 4 | _aHF5415.5.G46 |
082 | 0 | 4 |
_a658.8/12 _220 |
100 | 1 | _aGerson, Richard F. | |
245 | 1 | 0 |
_aMeasuring customer satisfaction. / _cRichard F. Gerson. |
260 |
_aMenlo Park, Calif. : _bKogan Page, _cc1993. |
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300 |
_aix, 144 p. : _bill. ; _c26 cm. |
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490 | 1 | _aFifty-Minute series | |
505 | _aContents: Introduction -- Customer satisfaction -- Measuring quality and customer satisfaction -- Researching customer satisfaction -- Managing customer satisfaction -- Customer service/satisfaction surveys -- Appendices. | ||
533 |
_aElectronic reproduction. _bPalo Alto, Calif. : _cebrary, _d2004. _nAvailable via World Wide Web. _nAccess may be limited to ebrary affiliated libraries. |
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650 | 0 | _aConsumer satisfaction. | |
650 | 0 |
_aCustomer services _xEvaluation. |
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655 | 0 |
_aElectronic books. _2local |
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710 | 2 | _aebrary, Inc. | |
830 | 0 | _aFifty-Minute series. | |
856 | 4 | 0 |
_uhttp://www.columbia.edu/cgi-bin/cul/resolve?clio5386881 _zClick here for full text. |
942 |
_2lcc _cBK |
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999 |
_c2395 _d9895 |