000			01612nam a22001937a 4500
008			120530t xxu||||| |||| 00| 0 eng d
020			_a078795103
050			_aHF5549.5.M5K842
100			_aKuga, Lilian A.
245			_aCommunicating in a diverse workplace: a practical guide to successful workplace communication techniques. / _cLilian A. Kuga
260			_aSan Francisco: _bJossey- Bass Pfeiffer, _c1996.
300			_avii, 91p.: _bill.; _c24cm.
500			_aIncludes appendix.
505			_aContents: Introduction: Why read this guidebook -- Who should read this guidebook -- The Importance of communication in diverse work groups : Business communication -- Interpersonal communication -- Communication in diverse work groups -- Challenges and opportunities: Potential communication challenges -- Communicating for success: a four - step process -- Adding new work-group members : When you're the new leader -- When you're the new group member -- When someone else is the new group member -- Getting organized in a diverse work group : Assigning responsibilities and tasks -- Influencing and motivating -- Negotiating -- Decision making -- Coping with ongoing dynamics in a diverse work group : Participation in groups -- Stereotyping -- Managing conflicts -- Giving and receiving feedback in diverse work groups: Two different views of feedback -- Levels of directness -- Differences of formality -- Summary -- Appendix: Reproducible forms and worksheets.
650			_aDiversity in the workplace.
650			_aCommunication in organizations
650			_aPersonnel management.
942			_2lcc _cBK
999			_c1017 _d8517