Quality management: creating and sustaining organizational effectiveness / Donna C.S. Summers
Material type: TextPublisher: New Jersey: Prentice Hal, c2005Description: xi, 409 p.: ill, 24cmISBN: 0132626438Subject(s): ManagementLOC classification: HD62.15.S85Item type | Current location | Home library | Call number | Status | Date due | Barcode |
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Books | WISCONSIN INTERNATIONAL UNIVERSITY COLLEGE, GHANA - MAIN LIBRARY General Stacks | WISCONSIN INTERNATIONAL UNIVERSITY COLLEGE, GHANA - MAIN LIBRARY | HD62.15.S85 (Browse shelf) | Available | 1619/12 |
Includes index.
Contents: Organizational effectiveness -- Organizational philosophy -- Quality systems -- Creating a customer focus -- Organizational leadership -- Strategic planning -- Human resource development and management -- Measures of organizational success -- Process management -- Problem-solving tools and techniques -- Project management -- Business results -- Appendix 1 -- Appendix 2 -- Appendix 3 -- Appendix 4 -- Appendix 5 -- Glossary -- Answers to selected problems.
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