Marketing communications : an integrated approach. /
P. R. Smith and Jonathan Taylor.
- 3rd ed.
- London : Milford, CT : Kogan Page, 2002.
- xvi, 640 p. : ill. ; 25 cm.
Includes bibliographical references (p. 628) and index.
Contents: The Background to the communications process -- Marketing and the integrated communications mix -- The Marketing communications plan -- Communications theory -- Buying behaviour -- Understanding markets - market research -- Understanding agencies - agency relationships -- Understanding the media -- The Changing communications environment -- International marketing communications -- The Marketing communication tools -- Selling and sales management -- Advertising -- Sales promotions -- Direct marketing -- Publicity and public relations -- Sponsorship -- Exhibitions -- Packaging -- Merchandising -- Word of mouth -- E-marketing -- Corporate identity.