Interpersonal communication : competence and contexts. /
Shelley D. Lane.
- Boston : Pearson/A&B, 2008.
- xxvi, 385 p. : col. ill. ; 26 cm.
Includes bibliographical references and index.
Contents: Introduction to personal communication -- Perception and communication -- The self-concept and communication -- Emotion and communication -- Verbal communication -- Nonverbal communication -- Conversation and communication style -- Listening and confirming responses -- Communication climate, disconfirming messages and setting boundaries -- Interpersonal relationships -- Interpersonal conflict --