TY - BOOK AU - Hawkins, Del I. AU - Best, Roger J. AU - Coney, Kenneth A. TI - Consumer behaviour:building marketing strategy. SN - 0072316020 AV - HF5415.33 U6 H38 PY - 2001/// CY - Boston PB - McGraw Hill KW - Consumer behavior N1 - Includes index; Contents: Introduction -- External influences -- Internal influences -- Consumer decision process -- Organizations as consumers -- Consumer behavior and marketing regulation -- Appendix A -- Appendix B ER -