Consumer behaviour:building marketing strategy. /
Del I. Hawkings, Roger J. Best and Kenneth A. Coney
- 8th ed.
- Boston: McGraw Hill, c2001.
- xxiv,776 p.: ill; 26cm.
Includes index
Contents: Introduction -- External influences -- Internal influences -- Consumer decision process -- Organizations as consumers -- Consumer behavior and marketing regulation -- Appendix A -- Appendix B.