McGraw-Hill 36-hour course : operations management /
Linda L. Brennan.
- New York : McGraw-Hill, 2011.
- xiv, 240 p. : ill. ; 23 cm.
Includes index.
Contents : Managing for results --A practical approach to operations -- Desired results -- organizational performance -- Quality across the organization -- Technology across the value chain -- Process effectiveness -- Process quality -- Project definition for results -- Project planning -- Project control -- Individual effectiveness.