McGraw-Hill 36-hour course : operations management / 
Linda L. Brennan. 
 - New York :  McGraw-Hill,  2011. 
 - xiv, 240 p. :  ill. ;  23 cm. 
<br/><br/> Includes index. 
<br/><br/>Contents : Managing for results --A practical approach to operations -- Desired results -- organizational performance -- Quality across the organization -- Technology across the value chain -- Process effectiveness -- Process quality -- Project definition for results -- Project planning -- Project control -- Individual effectiveness.<br/><br/> 
<br/><br/><label>ISBN: </label>9780071743839 
<br/><br/><label>LC Class. No.: </label>TS155.B655