Contents: An introduction to management: Managing and the Manager's Job -- The Environment and Culture of Organizations -- Planning: Basic Elements of Planning -- Managing Decision Making and Problem Solving -- Managing Strategy and Strategic Planning -- Organizing: Managing Organization Structure and Design -- Managing Organization Change and Innovation -- Human Resources Management in Organizations -- Controlling: The Elements of Control -- Operations, Quality, and Productivity -- Leading: Individual Behavior in Organizations - Basic elements -- Managing Employee Performance and Motivation -- Leadership and Its Impact on Influence Processes -- The Role of Organizational Communication -- Teams and Groups --