Communication matters. /
Kory Floyd
- 3rd ed.
- New York: McGraw-Hill, 2011.
- xvi, 450 p.: ill.;
Contents: Communication in principle: Communication: a first look -- Communication and culture -- Perceiving the self and others -- How we use language -- Communicating nonverbally -- Listening effectively -- 2. Communication in context: Communicating in social and professional relationships -- Communicating in intimate relationships -- Communicating in small groups -- Decision making and leadership in groups -- 3. Communication in the public sphere: Choosing, developing and researching a topic -- Organizing and finding support for your speech -- Presenting a speech confidently and competently -- Speaking informatively -- Speaking persuasively --