Davis, Mark M. <br/><br/>
Operations management: integrating manufacturing and services. / 
Mark M. Davis, Janelle Heineke 
 - 5th ed. 
 - Boston:  McGraw Hill,  2005. 
 - xxxix, 679 p.:  ill.;  26cm. 
<br/><br/> Includes index. 
<br/><br/>Contents: 1. Operations management in today's business environment: Introduction to operations management -- Operations strategy: defining how the film compete -- financial analysis on in operations management -- The role of technology in operations -- Supply chain management -- Integrating manufacturing and services -- 2. Process decisions: New product and service development, and process selection projection management process measurement and analysis -- Job design design and work performance measurement -- Quality management -- Quality tools for improving processes Lean production -- 3. Facility decisions: Facility location and capacity -- Facility layouts -- Forecasting -- 4.  Aggregate planning and inventory decisions: Aggregate planning -- Inventory systems for independent demand -- Inventory systems for dependent demand -- 5. Daily operational decisions: Waiting line management -- Waiting line theory -- Scheduling --  
<br/><br/><label>ISBN: </label>0072948248 
<br/><br/><label>Subjects--Topical Terms: </label> Operations management. 
<br/><br/><label>LC Class. No.: </label>TS155.D24 
<br/><br/><label>Dewey Class. No.: </label>658.5