Contents: Introduction -- Strategy -- Design of products and services -- Project management -- Strategic capacity management -- learning curves -- Manufacturing processes -- Facility layout -- Service processes -- Waiting line analysis and simulation -- Process design and analysis -- Six sigma quality -- Statistical quality control -- Lean supply chains -- Logistics, distribution and transportation -- Global sourcing and procurement -- Enterprise resource planning systems Forecasting -- Sale and operations planning -- Inventory management -- Material requirements planning --Workcenter scheduling Theory of constraints --