TY  - BOOK
AU  - Plunkett,W.Richard
AU  - 
AU  - 
TI  - Management: an approach to customer expectations.
SN  - 9780538480550 (hbk.)
AV  - HD31.P55(10e) 
PY  - 2013///
CY  - Mason, OH
PB  - South-Western, Cengage Learning
KW  - Management
N1  - Includes bibliographical references (pages 661-677) and index; Contents: 1. Fundamentals of management: a broad view of management.2. The Evolution of management thinking.3. Organizational culture and interactive forces -- 2. Planning for growth: Strategic planning --  Achieving top quality -- Decision making in management --3. Creating effective organizations: Principles of organization -- Designing an adaptive organizational culture -- Corporate social Responsibility and ethics -- 4. Staffing for high performance: Building a workforce -- Personal and organizational communication -- 5. Influencing behavior and actions: Motivating employees -- Organizational leadership -- Managing teams and work groups -- 6. Controlling operations: Systems for managing information -- The Purpose and application of control --
ER  -