Plunkett, W. Richard <br/><br/>
Management: an approach to customer expectations. / 
Warren R. Plunkett, Gemmy S. Allen, Raymond F. Attner. 
 - 10th ed. 
 - xxiii, (various paging):  illustrations ;  26 cm 
<br/><br/>Includes bibliographical references (pages 661-677) and index. 
<br/><br/>Contents: 1. Fundamentals of management: a broad view of management.2. The Evolution of management thinking.3. Organizational culture and interactive forces -- 2. Planning for growth: Strategic planning --  Achieving top quality -- Decision making in management --3. Creating effective organizations: Principles of organization -- Designing an adaptive organizational culture -- Corporate social Responsibility and ethics -- 4. Staffing for high performance: Building a workforce -- Personal and organizational communication -- 5. Influencing behavior and actions: Motivating employees -- Organizational leadership -- Managing teams and work groups -- 6. Controlling operations: Systems for managing information -- The Purpose and application of control -- 
<br/><br/><label>ISBN: </label>9780538480550 (hbk.) 0538480556 (hbk.) 
<br/><br/><label>LCCN: </label>2011940310 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Management.
<br/><br/><label>LC Class. No.: </label>HD31.P55(10e)