TY - BOOK ED - TI - Operations management. SN - 9781308185101 AV - TS155.O61 PY - 2014/// CY - New YOrk PB - McGraw-Hill N1 - Contents: Introduction to operations management -- Competitiveness, strategy and productivity -- Product and service design -- Strategic capacity planning for products and services -- Process selection and facility layout -- Work design and measurement -- Location planning and analysis -- Management of quality -- Supply chain management -- Project management -- ER -