TY  - BOOK
AU  - Thill, John V.
AU  - Bovee, Courtland L.
TI  - Excellence in business communication.
SN  - 9780132719049
AV  - HF5728.2.U6T45 
PY  - 2012///
CY  - Upper Saddle River, N.J
PB  - Pearson
KW  - Business communication
N1  - Includes index; Contents: 1. Understanding the foundations of business communication:  Achieving success through effective business communication -- Communicating in a world of diversity -- 2.  Applying the three-step writing process:  Planning business messages -- Writing business messages -- Completing business messages -- 3. Crafting brief messages:  Crafting messages for electronic media --  Writing routine and positive messages -- Writing negative messages -- Writing persuasive messages -- 4. Preparing reports and oral presentations:  Planning reports and proposals -- Writing reports and proposals -- Completing reports and proposals -- Designing and delivering oral and online presentations -- 5. Writing employment messages and interviewing for jobs: Building careers and writing resumes -- Applying and interviewing for employment



ER  -