TY - BOOK AU - Soreff, Stephen M. AU - Cadigan, Robert T. TI - EMS street strategies: effective patient interacton . SN - 0766820130 AV - RC86.3.S67(2e) PY - 2003/// CY - Clifton Park PB - Delmar Learning N1 - Includes index; Content: Introduction -- Cardiac emergency: the heart of the matter -- The elderly: handle with care -- AIDS: a fatal virus -- Trauma: more than physical injury -- Rape: hidden injuries -- The brutalized child: a family in despair -- The potentially violent parent: anxiety, ambivalence, and aggression -- Depression and suicide: a semester in hell -- Alcohol abuse: broken bottles, broken dreams -- The unwanted deinstitutionalization, detoxification, and dereliction of duty -- Provocative patients: the sexy, the suit conscious, and the somatizing -- Responding to all people: EMS in the era of diversity -- Death in the ambulance: grief and guilt -- Multiple casualty incident: the demands, destruction, and disorientation -- Street and system stresses: recognition is the key -- EMS wellness: things you can do to help yourself handle stress better ER -