Summers, Donna C.S.
Quality management: creating and sustaining organizational effectiveness /
Donna C.S. Summers
- New Jersey: Prentice Hal, c2005.
- xi, 409 p.: ill, 24cm.
Includes index.
Contents: Organizational effectiveness -- Organizational philosophy -- Quality systems -- Creating a customer focus -- Organizational leadership -- Strategic planning -- Human resource development and management -- Measures of organizational success -- Process management -- Problem-solving tools and techniques -- Project management -- Business results -- Appendix 1 -- Appendix 2 -- Appendix 3 -- Appendix 4 -- Appendix 5 -- Glossary -- Answers to selected problems.
0132626438
Management.
HD62.15.S85