TY - BOOK AU - Joiner, Brian L. TI - Fourth generation management SN - 0070327157 AV - HD62.15.J65 PY - 1994/// CY - New York PB - McGraw Hill KW - Management N1 - Includes index; Contents: Getting better faster -- Building a true customer focus -- Managing in a variable world -- Creating and maintaining gains -- Creating the environment -- Postscript -- Appendix -- Notes ER -