TY - BOOK AU - Fisher, Roger AU - Ury, William TI - Getting to YES: negotiating agreement without giving in. SN - 9780143118756 AV - BF637.N4 F57(3e) PY - 2011/// CY - New York PB - Penguin Group N1 - Contents: The problem: Don't bargain over positions -- The method: Separate the people from the problem -- Focus on interests not positions -- Invent options for mutual gain -- Insist on using objective criteria -- YES, but...: What if they are more powerful? -- What if they won't play? -- What if they use dirty tricks -- In conclusion -- Ten questions people ask about getting to YES: Questions about fairness and ''principled'' negotiation -- Questions about dealing with people -- Questions about tactics -- Questions about power ER -