TY - BOOK AU - Griffin, Ricky W. AU - Van Fleet, David D. TI - Management skills: assessment and development. SN - 9781133582953 AV - HD30.4.G74 PY - 2014/// CY - London PB - South-Western Cengage Learning N1 - Includes appendix, glossary and index; Contents: Basic management skills -- Learning and developing management skills -- Time-management skills -- Interpersonal skills -- Conceptual skills -- Diagnostic skills -- Communication skills -- Decision-making skills -- Technical skills -- Transitioning from managing to leading ER -