TY  - BOOK
AU  - Sashkin, Marshall
AU  - Kiser, Kenneth J.
TI  - Putting total quality management to work
SN  - 1881052249
AV  - HD62.15.S27 
PY  - 1993///
CY  - San Francisco
PB  - Berrett-Koehler
KW  - Management
N1  - Includes index; Contents: What makes total quality management work? -- The Roots of TQM -- What is TQM? -- TQM tools and techniques -- Quality for the customer -- The Cultural basis of TQM -- Creating and supporting a TQM culture -- First steps toward TQM -- The Seven old tools -- The Baldridge award -- Key resources for TQM
ER  -