Sashkin, Marshall <br/><br/>
Putting total quality management to work / 
Marshall Sashkin and Kenneth J. Kiser 
 - San Francisco:  Berrett-Koehler,  c1993. 
 - xiv, 201 p.:  ill.  24cm. 
<br/><br/> Includes index. 
<br/><br/>Contents: What makes total quality management work? -- The Roots of TQM -- What is TQM? -- TQM tools and techniques -- Quality for the customer -- The Cultural basis of TQM -- Creating and supporting a TQM culture -- First steps toward TQM -- The Seven old tools -- The Baldridge award -- Key resources for TQM. 
<br/><br/><label>ISBN: </label>1881052249 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Management.
<br/><br/><label>LC Class. No.: </label>HD62.15.S27