TY - BOOK AU - Garvin, David A. TI - General management : processes and action : text and cases SN - 0072432411 9780072432411 AV - HD31.G344 PY - 2002/// CY - Boston PB - McGraw-Hill Publishing Company KW - Management. N1 - Includes index; Contents: Introduction: The Processes of organization and managent -- Strategic processes -- Decision-making processes -- Learning processes -- Managerial processes -- Managerial processes -- Change processes ER -