Ulmer, Robert R., <br/><br/>
Effective crisis communication : Moving from crisis to opportunity. / 
Robert R. Ulmer. 
 - 2nd ed. 
 - Los Angeles :  SAGE,  2011. 
 - xvii,239 p.:  ill.;  23 cm. 
<br/><br/> Includes bibliographical references and index. 
<br/><br/>Contents: The lessons: Defining crisis communication -- Lessons on managing crisis uncertainty -- Lessons on effective crisis communication -- Lessons on effective crisis leadership -- Applying lessons: Examples of success and failure in industrial accidents -- Examples of success and failure during outbreaks of food-borne illness -- Examples of success and failures in response to terrorism -- Examples of success and failure during natural disasters -- Examples of success and failure during financial crises -- The opportunities: Learning through failure -- Risk communication -- Responding to the ethical demands of crisis -- Crisis as inspiring renewal through effective crisis communication. 
<br/><br/><label>ISBN: </label>9781412980333 (cloth) 9781412980340 (pbk.) 
<br/><br/><label>LCCN: </label>2010033452 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Crisis management.<br/>Emergency management.<br/>Communication in management.<br/>Communication in organizations.
<br/><br/><label>LC Class. No.: </label>HD49.U44  
<br/><br/><label>Dewey Class. No.: </label>658.4/77