TY  - BOOK
AU  - Evans, James R.
TI  - Quality & performance excellence: management, organization, and strategy.
SN  - 100324381328
AV  - HD62.15.D4 
PY  - 2008///
CY  - Spain
PB  - South-Western Cengage Learning
N1  - Includes Index and Bibliography; Contents: Foundations of quality and performance excellence: Introduction to quality and performance excellence -- Frameworks for organizational quality -- Performance excellence, competitive advantage, and strategic management -- Performance excellence and organization theory: Quality in customer-supplier relationships -- Designing organizations for performance excellence -- Designing, controlling, and improving organizational processes -- Tools and technique for performance excellence -- Performance excellence and organizational behavior: Quality teamwork -- Engagement, empowerment, and motivation -- Leadership and implementation: Leadership for performance excellence -- Performance excellence and organizational change
ER  -