Evans, James R. <br/><br/>
Quality & performance excellence: management, organization, and strategy. / 
James R. Evans. 
 - 5th ed. 
 - Spain:  South-Western Cengage Learning,  2008. 
 - x, 502p.:  ill.;  23cm. 
<br/><br/> Includes Index and Bibliography. 
<br/><br/>Contents: Foundations of quality and performance excellence: Introduction to quality and performance excellence -- Frameworks for organizational quality -- Performance excellence, competitive advantage, and strategic management -- Performance excellence and organization theory: Quality in customer-supplier relationships -- Designing organizations for performance excellence -- Designing, controlling, and improving organizational processes -- Tools and technique for performance excellence -- Performance excellence and organizational behavior: Quality teamwork -- Engagement, empowerment, and motivation -- Leadership and implementation: Leadership for performance excellence -- Performance excellence and organizational change. 
<br/><br/><label>ISBN: </label>100324381328 
<br/><br/><label>LC Class. No.: </label>HD62.15.D4