TY  - BOOK
AU  - Abbott, Peter.
AU  - LEWRY, Sue.
TI  - Front office: procedures, social skills, yield and management.
SN  - 9780750642309
AV  - TX911.3.F75 A22 
PY  - 2008///
CY  - Boston
PB  - Elsevier
N1  - Includes index; Contents: Procedural aspects: Advance bookings -- Check-in and related issues -- Guest accounting -- Dealing with people: Legal aspects and security -- Hospitality -- Social skills -- Increasing yield: Sales -- Marketing aspects -- Yield management -- Groups -- Management aspects: Tariffs -- Control -- Staffing -- Equipment -- Index
ER  -