TY  - BOOK
AU  - Evans, James R.
TI  - Quality and performance excellence:management and strategy.
SN  - 9780324381320
AV  - HD62.15.D4 
PY  - 2008///
CY  - USA
PB  - Thomson,South -Western
KW  - Quality and Performance Excellence
N1  - Includes index and bibiliography; Contents: Foundations of quality and performance excellence: Introduction to quality and performance excellence: Framework for organizational quality: Performance excellence,competitive advantage, and strategic management -- Performance excellence and organization theory: Quality in customer-supplier relationships -- Designing organizations for performance excellence: Designing,controlling, and improving organizational processes -- Tools and techniques for performance excellence -- Performance excellence and Organizational behavior: Quality teamwork -- Engagements, empowerment, and motivation -- Leadership and performance excellence: Performance excellence and organizational change
ER  -