Evans, James R. <br/><br/>
Quality and performance excellence:management and strategy. / 
James R.Evans 
 - 5th ed. 
 - USA:  Thomson,South -Western,  2008. 
 - X,502 p.:  ills and diagrams  23cm. 
<br/><br/> Includes index and bibiliography 
<br/><br/>Contents: Foundations of quality and performance excellence: Introduction to quality and performance excellence: Framework for organizational quality: Performance excellence,competitive advantage, and strategic management -- Performance excellence and organization theory: Quality in customer-supplier relationships -- Designing organizations for performance excellence: Designing,controlling, and improving organizational processes -- Tools and techniques for performance excellence -- Performance excellence and Organizational behavior: Quality teamwork -- Engagements, empowerment, and motivation -- Leadership and performance excellence: Performance excellence and organizational change. 
<br/><br/><label>ISBN: </label>9780324381320 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Quality and Performance Excellence
<br/><br/><label>LC Class. No.: </label>HD62.15.D4