TY  - BOOK
AU  - Fulton-Calkins, Patsy.
AU  - Hanks, Joanna D.
TI  - Procedures for the office professional.
SN  - 9538722126
AV  - HF5547.5.F842 
PY  - 1999///
CY  - Australia
PB  - South-Western Educational Publishing
KW  - Office Management
N1  - Includes index; Contents: The 21st century office: A Changing workplace -- The Office team and environment -- Productivity in the office -- Ethical behavior -- Office technology: Information processing -- Computer software -- Reprographic resources -- The Vital office -- Office communication: The Communication process -- Written communications -- Presentations -- Telecommunication skills -- Office mail -- Records management: Rules and procedures -- Records management technology -- Meeting and conferences: Travel arrangements -- Financial documents -- The Office professionals career: Employment and advancement -- Leadership and management -- Reference section
ER  -