Fulton-Calkins, Patsy. <br/><br/>
Procedures for the office professional. / 
Patsy, Fulton-Calkins. 
 - 4th ed. 
 - Australia:  South-Western Educational Publishing,  1999. 
 - xvi,613 p.:  ill;  23cm. 
<br/><br/> Includes index. 
<br/><br/>Contents: The 21st century office: A Changing workplace -- The Office team and environment -- Productivity in the office -- Ethical behavior -- Office technology: Information processing -- Computer software -- Reprographic resources -- The Vital office -- Office communication: The Communication process -- Written communications -- Presentations -- Telecommunication skills -- Office mail -- Records management: Rules and procedures -- Records management technology -- Meeting and conferences: Travel arrangements -- Financial documents -- The Office professionals career: Employment and advancement -- Leadership and management -- Reference section. 
<br/><br/><label>ISBN: </label>9538722126 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Office Management
<br/><br/><label>LC Class. No.: </label>HF5547.5.F842