TY  - BOOK
AU  - Harrington, James H.
AU  - Lomax, Kenneth C.
TI  - Performance improvement methods: fighting the war on waste.
SN  - 0070271410
AV  - HD58.9.H373 
PY  - 2000///
CY  - New York
PB  - McGraw Hill
KW  - Organizational effectiveness
KW  - Problem solving.
KW  - Brainstorming.
N1  - Includes index; Contents: Introduction to WOW (War on Waste) -- Basic battle plans -- Basic data-analysis weapons -- Basic idea-generation weapons -- Basic decision-making weapons -- Basic action/execution weapons -- Performance improvement teams -- Measurement systems -- Appendix A: Glossary -- Appendix B: Performance improvement weapons
ER  -