TY  - BOOK
AU  - Agbelewu, Charity
TI  - Aiming at professional excellence: a handbook for professional secretaries, administrative assistants and personal  asiistants.
SN  - 9988640269
AV  - HF5547.5. A11 
PY  - 2006///
CY  - Accra
PB  - Sonlife Printing Press
KW  - Office management
N1  - Contents: Introduction -- What makes you important? -- Developing the right attitude -- The Secretary as an assistant -- Organizing yourself and others -- Plan of action -- Monitoring and evaluation -- Office organization process -- Secretary in management -- Team work & human relations -- Performance appraisal -- Secretarial and administrative confidentiality -- Setting priorities -- Time management: daily planning -- Records-keeping -- Report-writing -- Meetings, conferences and committees -- Dealing with moods -- Customer relations -- Communication -- Organogram - organizational chart -- Organizing employment process -- Self development -- Secretarial / administrative excellence -- Appendix 1: The ''Little foxes that spoil your management / administrative vineyard'' -- Appendix 2: Frequently asked questions(FAQ)
ER  -