Aiming at professional excellence: a handbook for professional secretaries, administrative assistants and personal asiistants. /
Charity Agbelewu
- Accra: Sonlife Printing Press, c2006.
- viii, 90 p.: ill.; 21cm
Contents: Introduction -- What makes you important? -- Developing the right attitude -- The Secretary as an assistant -- Organizing yourself and others -- Plan of action -- Monitoring and evaluation -- Office organization process -- Secretary in management -- Team work & human relations -- Performance appraisal -- Secretarial and administrative confidentiality -- Setting priorities -- Time management: daily planning -- Records-keeping -- Report-writing -- Meetings, conferences and committees -- Dealing with moods -- Customer relations -- Communication -- Organogram - organizational chart -- Organizing employment process -- Self development -- Secretarial / administrative excellence -- Appendix 1: The ''Little foxes that spoil your management / administrative vineyard'' -- Appendix 2: Frequently asked questions(FAQ).